Appointment Systems  (Click on name of system to order)

• How to prevent missed appointments
• How to communicate the importance of appointments to patients
• The best scheduling techniques
• How to handle scheduling obstacles
• How to avoid unconscious sabotage
• How to decrease no-shows by 66%
• Effective recall strategies for both new and established patients
• How to ensure that your patients don't end up M.I.A.

 Collecting Patient Payments Systems (Click on name of system to order)

• How to prevent collection problems with clear communication
• How to break through the 6 most common barriers to collections

• How to collect pre-payments for care from both new patients and established clients
• The dangers of excessive discounts
• The best foundation for successful financial consultations
• The 3 critical components of an effective fee plan
• How to stop sabotaging financial success
• How to be firm, but friendly with fees
• The 3 strategies of any financial consultation
• How to help clients understand the value of chiropractic care

 New Patient Systems (Click on name of system to order)
 

• Why "wowing" your new patients increases referrals
• How to develop a R.I.C.H. foundation with new patients
• What it takes to make an excellent first impression
• How to turn a phone "shopper" into a new patient
• The key to patient satisfaction and how to ensure a long-term relationship
• The 3 critical procedures to end a successful first visit
• Why 95% of our new patients attend our Doctor's Report/Orientation

 Second Visit Systems (Click on name of system to order)
 

• The 4 keys of patient retention & practice success
• Education strategy
• Communication strategy
• GMP strategy
• Reciprocity strategy
• Includes Dr. Tom Klapp’s incredible Doctor’s Report

 Teamwork Systems (Click on name of system to order)
 

• The 8 qualities of being a team player
• How your team can reconnect
• A fantastic foundation for team relations
• The 4 C's of team responsibilities
• How to harness the power of synergy
• How to handle team conflict
• Positive teambuilding strategies

 Front Desk Systems (Click on name of system to order)
 

• How to decode the messages your front desk is sending
• How to "Be There" physically, mentally and emotionally
• How to avoid front desk pitfalls
• How to ensure congruent front desk messages
• Organizational systems to improve front desk efficiency and patient flow
• How to take advantage of front desk opportunities to create referrals, increase retention and eliminate patient balances

 Office Systems (Click on name of system to order)
 

• Personnel policies
• Patient policies
• Training systems
• Internal communication systems
• Communication systems with patients
• Office systems for processing patients

 Goal-Setting Systems (Click on name of system to order)
 

• How to attract what you want more of in your practice
• The value of a mission statement
• The 4 core provisions your team needs
• How to avoid internal communication pitfalls and unconscious sabotage
• To create S.M.A.R.T. goals
• 7 steps to devising a strategic plan
• How to systemize goals
• To ensure success with visualization

 Internal Marketing Systems (Click on name of system to order)
 

• Why your mindset (and that of your team) is critical--how it relates to your purpose and your results
• How to develop an internal marketing event calendar rather than paste together a knee-jerk reaction
• How to effectively organize and budget for events, including time and money resources
• The 5 basic types plus over 40 examples of events that will make your office more "attract-ive"
• The 6 essential steps to ensure event success  

 Patient Education Systems (Click on name of system to order)
 

• 8 strategies to help patients "get it"
• How to master the issues that patients get and then "for-get"
• Effective metaphors for symptom-treatment, long-term care and nerve interference that really hit home
• To communicate the difference between being asymptomatic and healthy

 Insurance Payment Collections Systems (Click on name of system to order)
 

• Prevent rejections and delays
• Overcome collections obstacles
• Deal with stall tactics
• Successfully make collections calls
• Create an effective collections system

 Communication Systems (Click on name of system to order)
 

• The R.I.C.H. foundation to communication
• How to avoid and patch communication breakdowns
• Strategies for being a better listener
• How to avoid mixed messages
• How to answer the question that patients really care about
• How to get more of what you want: referrals, collections, compliance, etc.
• 5 strategies to delivering an important message
• How to avoid communication don’ts
• How to ensure a successful patient encounter
• How to incorporate rapport and matching for more effective communication
• Awareness of non-verbal messages

 CA Attitude & Focus (Click on name of system to order)
 

• Empowering CA’s to make a difference
• Making attitude and asset
• Taking responsibility & choosing your attitude
• Why appearance matters
• Getting more of what you want

 Pricing:

• $147 per success system
• $347 for any 3 success systems (save $94)
• $697 for any 6 success systems (save $185) and get 1 bonus Chiropractic Philosophy for CA’s audio CD
• $1297 for 13 success systems (save $614) and get 2 bonus Chiropractic Philosophy for CA’s audio CD’s