What is the A.C.E. Program?
The A.C.E. Program (Assistants for Chiropractic Excellence) is a online course-based CA Coaching Program. Each month, we focus on a different topic, based on the universal principle that whatever you focus on expands. By targeting one core topic a month, your team will be able to systemize your practice success. You’ve probably attended an all-day or even a weekend seminar in the past. More than likely, your team was overwhelmed with a barrage of changes, which actually makes any attempt at growth rather counterproductive. Creating an environment of chaos in your office repels most patients. The A.C.E. Program is based on providing practical solutions that yield profitable results.
What is an online course?
It's like attending a seminar over the computer. Kim Klapp presents the most up-to-date information and success strategies on each month's topic. Kim invites a dynamic chiropractor to present the topic of Chiropractic Philosophy. Kim packs tons into each course and invites any questions on the Synergy Forum. A valuable feature of the A.C.E. Program is that you or your CAs can access the current course at any time for the duration of the month!
What is the online Synergy Forum?
It’s like a mastermind or brainstorming session where the members get a chance to share. This is the forum for members to ask questions, share their progress with implementing material from the courses, get help with practice challenges, or pats on the back for achieved goals or other wins. The Synergy Forum is a tremendous resource because there are literally thousands of years of CA experience as a resource…amazing ideas often transpire!
How much is membership in the A.C.E. Program?
Membership consists of the one-hour monthly online course, course materials, applicable sample forms and scripts, the Synergy Forum, plus any additional Q&A with Kim via email or phone. Monthly tuition is only $97 per office. Consider how many extra referrals, kept appointments, and patients pre-paying for their recommended care it would take to cover this investment…it’s basically a “no-brainer.”
How long is the membership period?
There are no specific time minimums or maximums for membership in the A.C.E. Program. I believe in creating only win-win relationships. If you don’t feel that your team is benefiting from the program, just cancel your membership by the 15th of the month with written notice via mail, email or fax.
What if I don’t want to be a member?
You may register for the current monthly course on an a la carte basis, but the fee is $147 per month. It’s rather a silly waste of money (costs $50.00 more for less service), but it is an option for those “commitment-phobes.
Do you offer a free-trial for one course?
Because there is no required membership period, and you may register for an individual monthly course, I do not offer any free courses. However, if after your first course, you aren’t completely satisfied, just notify me in writing within 7 days for a full refund (one refund maximum per office). There is absolutely no risk. There are no cancellation fees, administrative fees, or hidden fees of any kind.
What core topics do you cover?
- Communication Strategies
- Internal Marketing Events
- Office Systems
- Front Desk
- New Patient Experience
- Second Visit Strategies
- Third-party Collections
- Appointment Systems
- Financial Consultations
- Attitude & Focus
- Patient Education
- Chiropractic Philosophy
- Attracting New Patients
When is the best time to start?
The best time to start is when you’re ready to have your CAs realize that it’s in their interest to help build your practice, rather than unconsciously sabotage growth. More patients do not equate to more work, if your office has the proper systems, attitude and focus. In addition, each of the topics are independent, to enable new members to join anytime, without “missing” anything.
How is the A.C.E. Program different from other coaching companies?
I created the A.C.E. Program in 2000 when there was a dearth of quality resources for chiropractic assistants. While some DC-based coaching companies have added some CA training to their programs, they remain focused primarily on the chiropractor. Alternatively, the A.C.E. Program is focused almost exclusively on the CA. Why? CAs are the gatekeeper for new patients, referrals, retention and collections in a chiropractic office; CAs are truly the most valuable asset in your practice.
Furthermore, I actually currently run a chiropractic office in Michigan. Unlike many other coaches and chiropractic gurus, the success strategies that I teach are not based on theory, or what used to work, but on high-volume profitable practice in today’s environment.
How can I tell if the program is a good return on investment for my office?
Each month, CAs are encouraged to create action steps related to the topic. A terrific tool we use is the monthly A.C.E. Journal. Members fill it out and email or fax it to me after each course. Study after study demonstrates the importance of committing to a goal in writing, and the A.C.E. Journal does just that. Not only does this provide accountability for your team, it also helps you track the progress, as we also evaluate action steps from previous months.
What type of chiropractic practice is the A.C.E. Program geared for?
The A.C.E. Program isn’t geared for a specific type of practice. While our practice is focused on subluxation correction and wellness, the success strategies and topics that I teach would apply to any office interested in higher retention, increased referrals and greater collections based on more effective communication and office systems.
What level of CA is the A.C.E. Program geared for?
Every CA can benefit from the A.C.E. Program, whether brand new or a seasoned veteran. Newer CAs obviously have much more to learn, but experienced CAs gain advanced techniques and continued motivation to strive for higher and higher levels of excellence.
What if I’m already in a DC-based coaching program?
Great—then you already understand the benefits of on-going coaching first hand! The information that is covered in the A.C.E. Program should not conflict with any other success principles for a high-volume, profitable, and subluxation-focused and wellness office. Numerous chiropractors are involved in a DC-based coaching program, but prefer the A.C.E. Program for their CAs.
What is the significance of the different suits on the A.C.E. Program logo?
Each suit symbolizes an important facet of the focus of the A.C.E. Program: Diamonds—increasing collections; Spades—working on office systems; Hearts—loving, giving and serving, and Clubs—the fellowship and camaraderie of member CA’s.
How do I sign up?
Just visit the Registration page of this website. You will receive access to the current month's course via email. Members will also receive a Member Profile to complete. I look forward to helping your team reach new levels of success.