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What is the
A.C.E. Program?
What is the Coaching Call?
What is the
online
Synergy Forum?
How do the
teleclasses work?
What if the scheduled Coaching Call time is inconvenient
for our office?
How much is membership in the A.C.E. Program?
How long is
the membership period?
What if I
don’t want to be a member?
Do you offer a free-trial for one teleclass?
What core
topics do you cover?
When is the
best time to start?
How is the A.C.E. Program different from other coaching
companies?
How can I tell if the program is a good return on
investment for my office?
What type of chiropractic practice is the A.C.E. Program
geared for?
What level of CA is the A.C.E. Program geared for?
Is it difficult to hear with all those other offices on
the line at the same time?
What if I’m already in a DC-based coaching program?
What is the significance of the different suits on the
A.C.E. Program logo?
How do I sign up?
What is the A.C.E. Program?
The
A.C.E. Program (Assistants for Chiropractic Excellence)
is a teleclass-based CA Coaching Program. Each month, we
focus on a different topic, based on the universal
principle that whatever you focus on expands. By
targeting one core topic a month, your team will be able
to systemize your practice success. You’ve probably
attended an all-day or even a weekend seminar in the
past. More than likely, your team was overwhelmed with a
barrage of changes, which actually makes any attempt at
growth rather counterproductive. Creating an environment
of chaos in your office repels most patients. The A.C.E.
Program is based on providing practical solutions that
yield profitable results.
What is the Coaching Call?
The
teleclass each month is the Coaching Call. It’s like
attending a seminar over the telephone. The Coaching
Calls concerning the core topics are presented by Kim
Klapp, but occasionally she’ll invite a guest speaker to
host a special topic. The Coaching Calls are packed with
the most up-to-date information and success strategies
on each month’s topic. We take just a couple of brief
question breaks during the Coaching Call for
clarification-type questions only. In other words,
asking for an explanation of something that didn’t quite
make sense to you. We save the scenario-based questions
for the online Synergy Forum to ensure that we cover
all the information in the time allotted for the
Coaching Call.
What
is the online Synergy Forum?
It’s
like a mastermind or brainstorming session where the
members get a chance to share. This is the forum for
members to ask involved questions, share their progress
with implementing material from the Coaching Call, get
help with challenges your office is facing, or pats on
the back for achieved goals or other wins. The Synergy
Forum is a tremendous resource because there are
literally thousands of years of CA experience as a
resource…amazing ideas often transpire!
How do the teleclasses work?
In each
month’s course materials, you’ll receive dial-in
instructions and a special pass code. Teleclasses are
always held on Wednesdays, from 1:00 pm until 2:00 pm
Eastern time. At a couple minutes before 1:00 pm
(Eastern time), just dial the telephone number. When
prompted, enter the special pass code. You’ll then be
connected to the teleclass with other chiropractic
offices around the world. If you join the teleclass
and hear music playing, don’t worry…it just means that
you’re earlier than me! When I get on the line, be ready
to say hello so that I know who’s on the line.
There
are a couple of tremendous benefits to participating in
a teleclass program. The first is that you save money.
You incur no travel, lodging or meal expenses. The other
benefit is that the information is extremely
well-organized and condensed into a one-hour Coaching
Call. No fluff. No wasted time driving or checking in
for a seminar.
What if the scheduled Coaching Call time is inconvenient
for our office?
A valuable feature of the A.C.E. Program is that
you or your CA's can listen to the recording of the
current Coaching Call via the web site at any time
for two weeks following the live call! So whether
someone on your team misses the Coaching Call, the time
is inconvenient, or you simply want to hear the
information again, Just go to the
A.C.E. website and click on the link to the
streaming audio (in the upper left corner of the Home
Page).
How much is membership in the A.C.E. Program?
Membership consists of the one-hour live Coaching Call teleclass,
access to the recorded Coaching Call, course
materials, applicable sample forms and scripts, plus any
additional Q&A with Kim via email or phone. Monthly
tuition is only $97 per office. Consider how many extra
referrals, kept appointments, and patients pre-paying
for their recommended care it would take to cover this
investment…it’s basically a “no-brainer.”
How long is the membership period?
There
are no specific time minimums or maximums for membership
in the A.C.E. Program. I believe in creating only
win-win relationships. If you don’t feel that your team
is benefiting from the program, just cancel your
membership with 15 days written notice via mail, email
or fax. I ask for 15 days written notice because the
course materials are mailed out two weeks prior to the
Coaching Call each month. Once the copies are mailed,
and your credit card is processed, no refunds will be
given for that month’s tuition.
What if I don’t want to be a member?
You may
register for teleclasses on an individual basis, but the
fee is $147 per month. It’s rather a silly waste of
money (costs $50.00 more for less service), but it is an
option for those “commitment-phobes.”
Do you offer a free-trial for one teleclass?
Because
there is no required membership period, and you may
register for an individual teleclass, I do not offer any
free teleclasses. However, if after your first
teleclass, you aren’t completely satisfied, just notify
me in writing within 7 days for a full refund. There is
absolutely no risk. There are no cancellation fees,
administrative fees, or hidden fees of any kind.
What core topics do you cover?
-
Communication Strategies
-
Internal Marketing Events
-
Office Systems
-
Front Desk
-
Teamwork
-
New Patient Experience
-
Second Visit Strategies
-
Third-party Collections
-
Appointment Systems
-
Financial Consultations
-
Attitude & Focus
-
Patient Education
-
Chiropractic Philosophy
-
Goal Setting
When is the best time to start?
The best
time to start is when you’re ready to have your CA’s realize
that it’s in their interest to help build your practice,
rather than unconsciously sabotage growth. More patients do
not equate to more work, if your office has the proper
systems, attitude and focus. In addition, each of the topics
are independent, to enable new members to join anytime,
without “missing” anything.
How is the A.C.E. Program different from other
coaching companies?
I created
the A.C.E. Program in 2000 when there was a dearth of
quality resources for chiropractic assistants. While some
DC-based coaching companies have added some CA training to
their programs, they remain focused primarily on the
chiropractor. Alternatively, the A.C.E. Program is focused
almost exclusively on the CA. Why? CA’s are the gatekeeper
for new patients, referrals, retention and collections in a
chiropractic office; CA’s are truly the most valuable asset
in your practice.
Furthermore, I actually currently run two chiropractic
offices in Michigan. Unlike many other coaches and
chiropractic gurus, the success strategies that I teach are
not based on theory, or what used to work, but on
high-volume profitable practice in today’s environment.
How can I tell if the program is a good return on
investment for my office?
Each month,
CA’s are encouraged to create action steps related to the
topic. A terrific tool we use is the monthly A.C.E. Journal.
Members fill it out and fax it to me after the Coaching
Call. Study after study demonstrates the importance of
committing to a goal in writing, and the A.C.E. Journal does
just that. Not only does this provide accountability for
your team, it also helps you track the progress, as we also
evaluate action steps from previous months.
What type of chiropractic practice is the A.C.E.
Program geared for?
The A.C.E.
Program isn’t geared for a specific type of practice. While
our practice is subluxation-focused, the success strategies
and topics that I teach would apply to any office interested
in higher retention, increased referrals and greater
collections based on more effective communication and office
systems.
What level of CA is the A.C.E. Program geared for?
Every CA
can benefit from the A.C.E. Program, whether brand new or a
seasoned veteran. Newer CA’s obviously have much more to
learn, but experienced CA’s gain advanced techniques and
continued motivation to strive for higher and higher levels
of excellence.
Is it difficult to hear with all those other
offices on the line at the same time?
During the
Coaching Call, the line is completely muted out, so there’s
no background noise. Of course the line is taken off mute
for a couple of quick question breaks. However, during those
breaks, we rely on the courtesy and consideration
of our members to follow the teleclass guidelines printed
with each month’s course materials. We ask that members
minimize background noise, and that they place their own
line on mute anytime that they’re not actively sharing on
the teleclass. In addition, members should only call from
landlines to avoid unnecessary feedback and echoing. In the
event of an unruly office, I have the capability of hailing
an operator and disconnecting the problem line.
What if I’m already in a DC-based coaching program?
Great—then
you already understand the benefits of on-going coaching
first hand! The information that is covered in the A.C.E.
Program should not conflict with any other success
principles for a high-volume, profitable, and
subluxation-focused office. Numerous chiropractors are
involved in a DC-based coaching program, but prefer the
A.C.E. Program for their CA’s.
What is the significance of the different suits on
the A.C.E. Program logo?
Each suit
symbolizes an important facet of the focus of the A.C.E.
Program: Diamonds—increasing collections; Spades—working on
office systems; Hearts—loving, giving and serving, and
Clubs—the fellowship and camaraderie of member CA’s.
How do I sign up?
Just visit
the Registration page on this website
to register online. Before the
next Coaching Call, you will receive the course materials,
with dial-in instructions and pass code via FedEx. Members
will also receive an A.C.E. Program binder and a Member
Profile to complete. I will call you one or two days before
your first Coaching Call to answer any questions you have
about how the teleclass works. I look forward to helping
your team reach new levels of success.
