Archived Course: Communication Strategies - $197

You will receive a one-hour MP3 file, plus PDF course materials via electronic download. This presentation includes:

• The R.I.C.H. foundation to communication for long-term patients
• How to avoid sending the wrong non-verbal message
• Listener strategies that build stronger connections to patients
• How to avoid mixed messages and miscommunications
• How to answer the question that patients really care about
• How to ask strategic questions to get more referrals, collections, compliance, etc.
• 5 strategies to delivering your important message
• How to avoid communication don’ts
• How to ensure a successful patient encounter
• How to incorporate rapport and matching for more effective communication