CA communication skills affect collections, referrals and retention.
Ever had a miscommunication with a patient? Of course. We all have. Not only can miscommunications be frustrating, energy-sapping and time-consuming…they can also be expensive. When patients get a mixed message from your office: they don’t come back, they don’t pay their bill, and they certainly don’t refer.
According to the Carnegie Foundation, 85% of one’s success in life is directly related to communication skills. Are your CAs building positive long-term relationships with your patients? When your patients understand that they’re important to you, you will become more important to them. Find out how to incorporate amazing communication techniques into every patient encounter–from a prospective patient phone call, to the first visit, at the front desk and beyond.
Kim Klapp is sharing proven “Communication Strategies to Maximize Patient Compliance and Minimize Stress” for the January CA Excellence Training course. She’ll be teaching your team:
- How to ask strategic questions to get more referrals, collections, and compliance
- Over a dozen strategies that build stronger connections to patients
- How to avoid mixed messages and miscommunications
- How to answer the question that patients really care about
- How to ensure a successful patient encounter
- A simple strategy to increase appointment compliance by at least 20%
- And so much more!
What would your practice be like if your CAs were skilled at communicating with patients…with your community? What would that do for your practice volume? Your collections? Your referrals? If you can see that it’s worth way more than a one-hour investment in time and the tuition of just $147 for your entire team to participate if you register as a Basic member (or $277 for January COMMUNICATION STRATEGIES only), then register for this course today.
The sooner you register, the longer you will have access to this month’s online course 24/7. Register today to give your CAs the training, tools and systems to increase your practice success!
This course comes with over 50 pages of forms and tools including a BONUS of 4 pages of Responses to Commonly Asked Patient Questions. All are downloadable in their original file format for easy implementation.
Thanks to these A.C.E. members for sharing what their practice gained from this topic:
“The Pat Responses are awesome. They answer clients’ questions without being vague or beating around the bush. Our office has met our goals and we have had a great month for patient compliance and referrals thanks to our good communication skills and focusing on our message to our patients.”
“I’ve started answering more questions with confidence. I’m more on top of getting missed appointments back in, thanking the patients, and expecting more from everything.”
“I have actually noticed much stronger connection in a shorter amount of time spent with patients!”
“Since focusing on better communication, the clinic flow is continually improving!”
Join today for $147 per month and get access to important training that will keep your team motivated, invigorated, and focused on improving your practice. Membership includes UNLIMITED SUPPORT with Kim and/or Dr. Tom Klapp so there’s no way for you to fail.
Sign up now and get immediate access to this month’s training: