Face it. Your front desk CA is truly the gatekeeper of your practice:
- They keep patients on their recommended care schedule – or not.
- They collect (pre-)payments for care – or not.
- They ask for referrals on a daily basis – or not.
- They educate patients to understand the value of chiropractic care – or not.
- They promote internal marketing events – or not.
- They create a “wow” experience for everyone in your practice – or not.
- They see new patients as an opportunity for miracles rather than simply more work.
All too often, front desk CAs become overwhelmed with an influx of patients. The major detriment of this scenario is that a chaotic environment increases negative stress and repels patients. Conversely, not only do exceptional front desk CAs manage patient flow, they understand how to create an “attract-ive” office–one that actually attracts patients to it. Stellar CAs are organized and prepared…not only for those patients with appointments, but also for the ones you envision coming in.
October’s A.C.E. Program chiro-team course is “Front Desk Keys to Make Your Practice Flourish.” This one-hour presentation is available online in both video and audio format, so your entire team can access it however and whenever it’s convenient for them as often as they need 24/7 NOW until the end of the month.
Your CAs will be motivated to help build your practice when they understand what a huge difference they can make. Since I’ve run Dr. Tom’s chiropractic office since 1995 in Michigan, I really do know what works–and what doesn’t. In this one-hour presentation (all you need is a computer…no travel expenses), your team will learn:
- How to decode the messages your front desk is sending
- How to “Be There” physically, mentally and emotionally
- How to avoid common front desk pitfalls
- How to ensure congruent front desk messages
- Organizational systems to improve front desk efficiency and patient flow
- How to take advantage of front desk opportunities to create referrals, increase retention and eliminate patient balances
- The 2 critical keys of EVERY positive patient interaction
Thanks to these A.C.E. members for sharing what their practice gained from this topic:
“We boosted collections and implemented the front desk duty checklist.”
“I’ve been working daily on giving great customer service on the phone and in person.”
“We have added new systems to our front desk to help us be better organized. I’m focusing more on the patients.”
“I feel more confident when speaking with patients.”
“It helped me become more organized and effective.”
If you can see that it’s worth way more than an hour investment in time and the tuition of just $147 for your entire team to participate if you register as an A.C.E. member (or $227 for October only), then I urge you to register for this course today at http://kimklapp.wpengine.com/registration.
This month’s PDF of course materials includes over 30 pages of front desk systems that are downloadable in their original file format for easy implementation. The sooner you register, the longer you will have access to this month’s online course 24/7. Register today to give your CAs the training, tools and systems to increase your practice success!
**SPECIAL OCTOBER BONUS** of Dr. Tom Klapp’s special doctors-only presentation: “Create the Vision & Strategic Plan of Your Ideal Practice.”
IF YOU’RE NOT HAPPY, I’M NOT HAPPY: If after participating in your first course, you decide that it wasn’t worth the price you paid, you’ll get your entire tuition back. There’s nothing to lose. Just notify Kim in writing within 7 days.
Now is a fabulous time to join! November’s topic is: “Team-Building that Builds Your Practice.” Click to view a schedule of all A.C.E. Program core topics. Plus, CAs who participate in all 14 core topics receive A.C.E. Program certification.
Rather than being overwhelmed at a weekend seminar, your team can focus on just one fundamental topic each month and identify their action steps for growth. Plus, your CAs will complete an A.C.E. Journal each month so that you can hold them accountable for their commitments.
This effective CA Coaching is just $147 for your entire office per month. Plus, the tuition includes the “Members Only” online Synergy Forum where your CAs can connect with other CAs to find out what other offices are doing to continually grow. Your CAs can access literally thousands of years of CA experience! This mastermind service is included with membership and is extremely valuable. Your CA’s questions will be answered…not only about this month’s topic, but about any issue that your office is currently facing…what is that worth? Join today.
PLUS: the monthly tuition also covers any one-on-one Q&A with Kim and/or Dr. Tom Klapp (in successful practice since 1980) that you need.
Membership in the A.C.E. Program is a no-brainer. Your CAs will become motivated and skilled at increasing the success of your practice. In addition, there are no hidden fees: no administrative fees, no cancellation fees, no duration requirements. You may cancel your A.C.E. membership at any time with just 15 days written notice. You stay and pay only as long as you’re happy with the return on your investment.
Your team will get lots of practical information with tools for easy implementation…you’ll see profitable results. Register now!