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Kim Klapp, CA Coach

Do You Have the Right CAs on Your Team?
Your CAs should be the greatest asset of your practice. They have considerably more interaction opportunities with your patients. So, how well do they represent you, chiropractic, your vision and...
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How Do You Know if You Have the Right CA at the Front Desk?
Aggressive CAs might be able to collect money at the front desk, but the last thing you want at you front desk is a pushy or bossy CA. According to the book, How Full is Your Bucket?, 99% of people...
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Do Your CAs Know How to Decrease Office Stress and Increase Profit?
Chiropractic practices can experience all different types of stress: The doctor wanting to completely overhaul the practice the day after attending a seminar Running out of necessary office supplies...
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Do Your CAs Have the Keys to the Kingdom of Chiropractic Success?
How well do your CAs understand chiropractic philosophy? There is a huge difference between it making sense and being empowered to educate patients and people in the community. Think about the...
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Attract 5-35 New Patients with Every Workshop on Wellness (WOW)
Each time Dr. Tom Klapp presents his ''Workshop on Wellness'' (WOW) in the community, he attracts 5-35 new patients to his chiropractic practice. He presents this powerful information to established...
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How Your CAs Can Build Retention, Reactivations and Referrals
If you build it, they will come. Sounds familiar. Yet have you ever done an internal marketing event and gotten less than stellar results? Have you wondered how other offices coordinate patient...
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Do Your CAs Know the Communication Strategies to Increase Collections, Referrals & Retention?
Ever had a miscommunication with a patient? Of course. We all have. Not only can miscommunications be frustrating, energy-sapping and time-consuming...they can also be expensive. When patients get a...
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How Can Your Patients "Get It" If Your CAs Don't?
What if your CAs understand it, but don't know how to communicate it? It is critical that chiropractic assistants are able to provide on-going education to your patients. The more that your patients...
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What is Your Chiropractic Team Focused On?
Is your team focused on practice challenges, on a poor economy, on dwindling insurance reimbursement, on lack of patients, or low collections? If so, you will continue to experience more of the same...
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How Much Money is Sitting on your A/R Aging Report Instead of in Your Bank?
Most chiropractors don't bother looking at their accounts receivables report unless their collections take a dive. Mistake. Big mistake. Unfortunately, ignored claims become uncollectible. Uncover...
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