Each month, Kim Klapp spends at least 30 hours updating the next current chiropractic assistant training course to ensure you get the most up-to-date success strategies for your practice. However, if you don’t want to wait for a topic to be updated as the Current Course of the month, you may purchase an archived version of the course. Even better, become a Gold Member and receive complimentary access to all archived courses!
Each online video course is approximately one hour in length and includes a PDF of course materials PLUS original files for easy implementation. We make it easy so you can make it happen!
You may purchase any individual course below for $297 each. A.C.E. members save 33% (log in to receive your discount). Gold members get all courses at no additional charge!
Empower your front desk CA in all the ways they can drive the growth of your practice from the front desk. This course covers:
•How to make sure your front desk environment is sending the right messages
•Harnessing the power of focus at the front desk
•How to avoid front desk pitfalls that lead to patient balances and will-calls
•The VIP treatment to build relationships
•How to reinforce that chiropractic care is essential
•How to maintain the right state at the front desk: physically, mentally & emotionally
•5 easy ways to create referrals from the front desk
•Organizational systems to increase practice capacity and patient volume
•Communication strategies to increase collections and patient retention
•Getting everyone on the same page with team communication strategies
•How to run a positive, productive and growth-oriented team meeting
•Making sure you have the right CAs on your team
•How to hold your team accountable
•How to avoid “turf wars”
•Creating a win-win bonus system that really works
•Keeping your team on-purpose
•How to empower your CAs to reach practice goals without stress
•Incorporating visualization to reach practice goals
•Empowering your CAs to handle conflict
•Avoiding miscommunications that create stress
•Getting rid of office drama
•How to increase referrals from day 1
•How to develop a R.I.C.H. foundation with new patients
•What it takes to make an excellent first impression
•How to turn a phone shopper into a new patient
•The key to patient satisfaction and how to ensure a long-term relationship
•The 3 critical procedures to end a successful first visit
•Why 95% of our new patients attend our Doctor’s Report/Orientation
Not only will your CAs better understand chiropractic care, they will also learn the 4 keys to patient retention and practice success. Find out why:
•99.9% of our new patients attend our Doctor’s Report
•They rave about it (even if they’ve been under chiropractic care elsewhere)
•They commit to chiropractic care beyond pain and symptom relief
•They comply with the doctor’s recommendations
•They understand how we objectively measure their nerve function
•Your CAs make a HUGE difference–especially immediately after the ROF
Includes our incredible ROF & Doctor’s Report video for new patients!
Your team will learn:
•How to increase payments TODAY at the front desk
•How to collect pre-payments with the right financial consultation
•How to prevent collection problems with clear communication
•How to break through the 6 most common barriers to collections
•The 3 critical components of an effective fee plan
•How to handle and overcome objections about finances
•Plus MUCH MORE
•Preventing missed appointments which increases collections
•The most effective scheduling techniquesHow to handle scheduling obstacles
•Avoiding unconscious sabotage on the phone and at the front desk
•Virtually eliminate no-shows
•Today's recall strategies for both new and established patients
•How to ensure that your patients don’t end up M.I.A.
•PLUS: HOW TO AUTOMATE APPOINTMENT TRACKING!
•Masterfully systemize your insurance billing and collections
•Prevent rejections and delays
•Overcome collections obstacles
•Incorporate effective time-management strategies for claims tracking
•Deal with stall tactics
•Successfully make collections calls
•Increase your cash flow
•Create an effective claims tracking system
•How to put the positive in your practice
•How to make things happen instead of making excuses
•6 steps to getting what you want
•The best strategies for overcoming obstacles
•How to put the law of attraction to action in your practice
•8 strategies to help the message “click”
•How to master chiropractic issues to move from “click to stick”
•Effective metaphors for symptom-treatment, long-term care and nerve interference that really hit home
•To communicate the difference between being asymptomatic and healthy
•To connect with patients in a way that makes a difference to the success of your practice
•The R.I.C.H. foundation to communication for long-term patients
•How to avoid sending the wrong non-verbal message
•Listener strategies that build stronger connections to patients
•How to avoid mixed messages and miscommunications
•How to answer the question that patients really care about
•How to ask strategic questions to get more referrals, collections, compliance, etc.
•5 strategies to delivering your important message
•How to avoid communication don’ts
•How to ensure a successful patient encounter
•How to incorporate rapport and matching for more effective communication
Brand new presentation (speaker TBD). PLUS access to 10 archived presentations on Chiropractic Philosophy for CAs with:
•Dr. Gilles LaMarche
•Dr. Bob Hoffman
•Dr. Heidi Haavik
•Keith Wassung
•Dr. Monika Buerger
•Dr. Brian Kelly
•Dr. Guy Riekeman
•Dr. Dan Murphy
•Dr. Pat Gentempo
•Dr. Bob Hoffman
•Dr. Dan Sullivan
•The marketing aspects of CA responsibilities which are integral to practice success
•The most effective strategies for relationship-building
•The fundamental mindset components to marketing
•4 critical checks before embarking on an event
•How to develop an internal marketing event calendar rather than slap together a knee-jerk reaction approach to falling practice statistics
•My 6-step formula to ensure event success
•The 5 basic types plus over 50 examples of events that will make your office more “attract-ive”
•Includes a detailed event planning worksheet and step-by-step event timeline
Includes a brand-new presentation by Dr. Stephen Simonetti on workshops that make a difference in your community and for your practice. PLUS access to a bonus presentation on generating leads and effortlessly converting them into new patients, AND access to the archived 2020 course that includes:
•Dr. Tom Klapp’s W.O.W. PowerPoint presentation download
•Step-by-step details to organize a Lunch & Learn, Dinner or other W.O.W. forum
•5 avenues for promoting your W.O.W. to ensure a full room
•Timeline and checklist to systemize your W.O.W.s
•All scripting, templates, handouts, materials and more you need for success
•How to create simple and effective systems
•How to constructively handle potential practice stressors
•Keys to patient and staff compliance
•How to build a growth-oriented team
•Patient and team communication systems
•Personnel, patient and office policies
•New CA training systems
•Internal communication systems
•Team accountability systems
•Communication systems with patients
•Office systems for processing patients
Call (734) 320-5058
Email:[email protected]