Assistants for Chiropractic Excellence

A.C.E. Chiropractic Assistant Training, CA Coaching, Hiring & Chiropractic Practice Management Systems

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How Can Your Patients “Get It” If Your CAs Don’t?

Let’s face it. CAs have many more interactions with patients than the doctor does: on the phone, during check-in, during check-out, during scans, etc. In other words, CAs have many opportunities to either reinforce their chiropractic care, drop the ball by saying nothing, or saying something that inadvertently keeps patients out of your office.

Even CAs who understand the importance of chiropractic care may not know how to communicate it. It is critical that chiropractic assistants are able to provide on-going education to your patients. The more that your patients understand, the more they’ll keep their appointments, the more they’ll value the care they receive, the more they’ll pay for care out-of-pocket, and the more they’ll refer.

Since the word doctor means teacher, it stands to reason that a chiropractic assistant is really a teaching assistant. How prepared are your team members to deal with:

  • Patients canceling their appointments because they’re sick
  • Patients dropping out of care because they “feel fine”
  • Facilitating referrals
  • Helping patients to follow their recommendations for care
  • Communicating the devastating effects of subluxations
  • Explaining that short-term care typically yields short-term results
  • Obstacles that occur when challenging a patient’s belief system about health care

Even if the doctor provides a stellar Doctor’s Report, most patients forget the difference between symptom-treatment and correcting the cause once their symptoms have subsided. Or, they understood the concept of nerve interference as it related to their chief complaint of migraines, but don’t make the connection with their seasonal allergies or digestive problems.

I’m sharing proven methods of “Increasing Retention, Collections & Referrals with Patient Education” for the June A.C.E. course. This one-hour presentation is available online in both video and audio format, so your entire team can access it however and whenever it’s convenient for them as often as they need 24/7 NOW until the end of the month. Your CAs will be motivated to help build your practice when they understand what a huge difference they can make.

I’ve run Dr. Tom’s successful Michigan practice since 1995, so I really do know what works–and what doesn’t. In this one-hour presentation (all you need is a computer…no travel expenses), your team will discover how what they say, what they don’t say and how they say it makes all the difference with your patients staying, paying & referring. I’ll be teaching your team:

  • 8 strategies to help the message “click”
  • How to master chiropractic issues to move from “click to stick”
  • Effective metaphors for symptom-treatment, long-term care and nerve interference that really hit home
  • To communicate the difference between being asymptomatic and healthy
  • To connect with patients in a way that makes a difference to the success of your practice

What would your practice be like if your CAs were skilled at communicating the benefits of corrective and wellness care? What would that do for your practice volume? Your collections? Your referrals?

If you can see that it’s worth way more than an hour investment in time and the tuition of just $147 for your entire team to participate if you register as an A.C.E. member (or $227 for June only), then I urge you to register for this course today at http://kimklapp.wpengine.com/registration. 

This month’s PDF of course materials is over 80 pages and includes 14 Simple Steps to Health wellness brochures, “Parent’s Guide to Childhood Symptoms,” and much more–all of which are downloadable in their original file format for easy implementation. The sooner you register, the longer you will have access to this month’s online course 24/7. Register today to give your CAs the training, tools and systems to increase your practice success!

Thanks to these A.C.E. members for sharing what their practice gained from this topic:

 “We have found that with more patient education and appreciation, we are getting more referrals and more patient retention.”

“Educating patients more on the benefits of chiropractic has increased our patients keeping their appointments.”

“It got me re-excited about learning, educating and being better at my job.”

“Your education ideas were great! I hope to inspire our team to be more vocal about educating patients on a day-to-day basis and I’d like to see us incorporating some of your fun ideas.”

“Knowing the importance of patient education has made me more conscious of when a patient mentions a family member or friend who could benefit from chiropractic.”

“We have had more patients tell us that they better understand the importance of chiropractic and how it benefits their lives.”

If you have any questions regarding enrollment options, click to see your registration options. For any other questions about the A.C.E. Program, please visit: FAQ.

IF YOU’RE NOT HAPPY, I’M NOT HAPPY: If after participating in your first course, you decide that it wasn’t worth the price you paid, you’ll get your entire tuition back. There’s nothing to lose. Just notify Kim in writing within 7 days.

Now is a fabulous time to join! July’s topic is “Communication Strategies to Maximize Compliance & Minimize Stress.” Click to view a schedule of all A.C.E. Program core topics. Plus, CAs who participate in all 14 core topics receive A.C.E. Program certification.

Rather than being overwhelmed at a weekend seminar, your team can focus on just one fundamental topic each month and identify their action steps for growth. Plus, your CAs will complete an A.C.E. Journal each month so that you can hold them accountable for their commitments.

This effective CA Coaching is just $147 for your entire office per month. Plus, the tuition includes the “Members Only” online Synergy Forum where your CAs can connect with other CAs to find out what other offices are doing to continually grow. Your CAs can access literally thousands of years of CA experience! This mastermind service is included with membership and is extremely valuable. Your CA’s questions will be answered…not only about this month’s topic, but about any issue that your office is currently facing…what is that worth? Join today.

PLUS: the monthly tuition also covers any one-on-one Q&A with Kim and/or Dr. Tom Klapp (in successful practice since 1980) that you need.

Membership in the A.C.E. Program is a no-brainer. Your CAs will become motivated and skilled at increasing the success of your practice. In addition, there are no hidden fees: no administrative fees, no cancellation fees, no duration requirements. You may cancel your A.C.E. membership at any time with just 15 days written notice. You stay and pay only as long as you’re happy with the return on your investment.

Your team will get lots of practical information with tools for easy implementation…you’ll see profitable results. Register now!

By

How Do Your CAs Respond to…

Let’s face it. CAs have many more interactions with patients than the doctor does: on the phone, during check-in, during check-out, during scans, etc. In other words, CAs have many opportunities to either reinforce the doctor’s recommendations, drop the ball by saying nothing, or saying something that inadvertently keeps patients out of your office.

Are you confident that your CAs know the best way to handle the following scheduling excuses at the front desk:

“I’ll call you to set up my next appointment…”
“I’m going on vacation…”
“I don’t have insurance…”
“I can’t afford care…”
“I’ll need to base my care on my insurance coverage…”

What about when a patient calls to cancel an appointment because:

“I’m sick…”
“I feel worse since my last adjustment…”
“I’m too busy…”
“I don’t have childcare…”
“I have car trouble…”
“I’m contagious…”
“The weather…”
“I’m not returning for care…”
“My MD/PT has advised me to quit care…”

As you can imagine, whether or not a patient continues to comply with the doctor’s recommendations is primarily determined by how a CA handles these scenarios. The fact is, CAs make a tremendous difference, either positive or negative, on your practice volume, and the resulting collections.

How well do your CAs communicate the importance of adhering to their chiropractic care schedule? Do they inadvertently send mixed messages or clear responses that are congruent with chiropractic philosophy and your practice vision and objectives?

Do your CAs rely on chance-based communication where they basically roll the dice and cross their fingers for the desired outcome? A great illustration is asking patients: “Did you want to set up your next appointment?” An apparent pitfall, since it allows the patient to answer, “No.”

Think about your appointment tracking systems. Are they antiquated recall logs or do you have a system for keeping patients on their recommended schedule? Are your CAs empowered with effective reactivation scripts and tools to help those MIA patients return for care?

I’m sharing “Practice-Building Appointment & Recall Systems” for the March A.C.E. webinar.

This one-hour presentation is available online in both video and audio format, so your entire team can access it however and whenever it’s convenient for them as often as they need 24/7 NOW until the end of the month. We’ll cover the most up-to-date strategies on scheduling and patient tracking. Missed appointments waste three valuable resources in your office: time, energy and money.

Your CAs will be motivated to help build your practice when they understand what a huge difference they can make. I’ve run Dr. Tom’s successful Michigan practice since 1995, so I really do know what works–and what doesn’t. In this one-hour presentation (all you need is a computer…no travel expenses), your team will discover how what they say, what they don’t say and how they say it makes all the difference with your patients’ adhering to their recommended care schedule. I’ll be teaching your team:

  • How to prevent missed appointments
  • How to communicate the importance of appointments to patients
  • The best scheduling techniques
  • How to handle scheduling obstacles
  • How to avoid unconscious sabotage
  • How to decrease no-shows by 66%
  • Effective recall strategies for both new and established patients
  • How to ensure that your patients don’t end up M.I.A. 

What would your practice be like if your CAs were skilled at keeping patients on their recommended care schedule? If you can see that it’s worth way more than an hour investment in time and the tuition of just $147 for your entire team to participate if you register as an A.C.E. member (or $227 for March only), then I urge you to register for this course today at http://kimklapp.wpengine.com/registration. 

This month’s PDF of course materials is over 60 pages of patient forms and tools including my Pat Responses for Appointment Obstacles. **You will also receive a BONUS of Reactivation Call Scripts for inactive clients.**! All are downloadable in their original file format for easy implementation. The sooner you register, the longer you will have access to this month’s online course 24/7. Register today to give your CAs the training, tools and systems to increase your practice success!

Thanks to these A.C.E. members for sharing what their practice gained from this topic:

“We have improved on patient call-backs and patient retention.”

“We have increased patient appointments with our new system.”

“We have really become aware of our scheduling verbiage. We’re probably 50% better and will continue to improve!”

“We have gone through our black hole list and are keeping it empty!”

“We have been tracking our new patients better and it’s working! People are keeping their appointments and our office visits are up!”

“Using some of the tips you mentioned, I got a patient who NEVER scheduled her next appointment to start scheduling!”

“I realized that even though we think we are doing a good job, there is a lot of room for improvement on how to communicate better with patients.”

“I learned excellent ways to respond to patients to explain how important their appointments are. Many patients have rescheduled more promptly because I’m better prepared.”

“Our visits have increased and missed appointments are dropping!”

“Our rescheduling numbers have gone up and our reactivations have also!!!”

“We are able to schedule patients out 4 weeks in advance with no problem!”

“Our team has improved on getting appointments rescheduled rather than cancelled.”

If you have any questions regarding enrollment options, click to see your registration options. For any other questions about the A.C.E. Program, please visit: FAQ.

IF YOU’RE NOT HAPPY, I’M NOT HAPPY: If after participating in your first course, you decide that it wasn’t worth the price you paid, you’ll get your entire tuition back. There’s nothing to lose. Just notify Kim in writing within 7 days.

Now is a fabulous time to join! April has 2 topics: “Stress-Free Systems for Maximizing Insurance Collections” AND “How to Turn Facebook into Your Own Automatic New Patient Machine.” Click to view a schedule of all A.C.E. Program core topics. Plus, CAs who participate in all 14 core topics receive A.C.E. Program certification.

Rather than being overwhelmed at a weekend seminar, your team can focus on just one fundamental topic each month and identify their action steps for growth. Plus, your CAs will complete an A.C.E. Journal each month so that you can hold them accountable for their commitments.

This effective CA Coaching is just $147 for your entire office per month. Plus, the tuition includes the “Members Only” online Synergy Forum where your CAs can connect with other CAs to find out what other offices are doing to continually grow. Your CAs can access literally thousands of years of CA experience! This mastermind service is included with membership and is extremely valuable. Your CA’s questions will be answered…not only about this month’s topic, but about any issue that your office is currently facing…what is that worth? Join today.

PLUS: the monthly tuition also covers any one-on-one Q&A with Kim and/or Dr. Tom Klapp (in successful practice since 1980) that you need.

Membership in the A.C.E. Program is a no-brainer. Your CAs will become motivated and skilled at increasing the success of your practice. In addition, there are no hidden fees: no administrative fees, no cancellation fees, no duration requirements. You may cancel your A.C.E. membership at any time with just 15 days written notice. You stay and pay only as long as you’re happy with the return on your investment.

Your team will get lots of practical information with tools for easy implementation…you’ll see profitable results. Register now!

By

Do Your CAs Create New Patient Raves & Referrals?

“With the strategies we’ve learned, our volume has increased and we’ve had
NON-STOP NEW PATIENTS and also reactivations!”

How much does a bad first impression cost? Take your case average…now multiply it by the number of potential referrals that new patient would have generated. It’s a staggering loss. Let’s face it: a new patient visit WITHOUT extraordinary customer service skills is like stuffing money into a pocket full of holes. And you certainly can’t help the patients who don’t return because they were turned off by their first experience in your office. What about those who don’t even schedule because of a negative experience on the phone when calling your practice?

If you’ve experienced that your new patients don’t stick around, you may be experiencing the proverbial “leaky bucket syndrome.” Your success depends upon first impressions, making a connection and exceptional service.

Rather than wondering where those new patients went, redefine the purpose of the CAs in your office, and help them shift their attention to retention. 19 years ago, I began serving as our New Patient Liaison, and was able to identify the common reasons that new patients prematurely drop out of care. Since that time, we’ve developed some truly incredible systems to prevent miscommunications and effectively deal with the misconceptions that cause new patients to quit care unnecessarily.

I’m sharing what we did to plug those holes in our practice “bucket” for the December webinar: “The New Patient Experience for Raves & Referrals.” This one-hour presentation is available online in both video and audio format, so your entire team can access it however and whenever it’s convenient for them as often as they need 24/7 NOW until the end of the month.

Your CAs will be motivated to help build your practice when they understand what a huge difference they can make. Since I’ve run Dr. Tom’s chiropractic office since 1995 in Michigan, I really do know what works–and what doesn’t. In this one-hour presentation (all you need is a computer…no travel expenses), I will be teaching:

  • Why “wowing” your new patients increases referrals
  • How to develop a R.I.C.H. foundation with new patients
  • What it takes to make an excellent first impression
  • How to turn a phone “shopper” into a new patient
  • The key to patient satisfaction and how to ensure a long-term relationship
  • The 3 critical procedures to end a successful first visit
  • Why 95% of our new patients attend our group Doctor’s Report / Orientation

Thanks to these A.C.E. members for sharing what their practice gained from this topic:

“We have reiterated the importance of making sure the patient is the most important thing in the office. We’re going out of our way to WOW them, and they are far more likely to stick to their care plan and to refer new patients to our office.” – Dave

“I am more educated in talking with our patients, friends and family about chiropractic. We have increased in new patients and most are from referrals! I definitely want to give each and every one of our patients a “wow” experience!” – Jennifer

“By improving our prospective patient script, we feel more connected to the new patient and they also are more connected to the office. Since we improved it, we have not had any new patients miss their appointment!” – Amanda

“After really focusing on new patients and new patient procedures, I feel confident in our new patient WOW experience. Now I look forward to new patients because they are so much fun!” – Lindsey

Ask yourself how much it would be worth to keep new patients from unnecessarily dropping out of care. How much would it be worth to increase referrals based on providing a WOW new patient experience? What would your practice be like if 95% of your new patients attended your health care class? What would it be worth if your team had a system for scheduling every new patient’s “partner in health” to attend with them plus asking for other referrals?

If you can see that it’s worth way more than an hour investment in time and the tuition of just $147 for your entire team to participate if you register as an A.C.E. member (or $227 for December only), then I urge you to register for this course today at http://kimklapp.wpengine.com/registration. 

This month’s PDF of course materials is 65 pages, and includes new patient forms and scripts that are downloadable in their original file format for easy implementation. The sooner you register, the longer you will have access to this month’s online course 24/7. Register today to give your CAs the training, tools and systems to increase your practice success!

If you have any questions regarding enrollment options, click to see your registration options. For any other questions about the A.C.E. Program, please visit: FAQ.

IF YOU’RE NOT HAPPY, I’M NOT HAPPY: If after participating in your first course, you decide that it wasn’t worth the price you paid, you’ll get your entire tuition back. There’s nothing to lose. Just notify Kim in writing within 7 days.

Now is a fabulous time to join! January’s topic is: “Second Visit Strategies for Amazing Retention” which includes Dr. Tom’s amazing group Doctor’s Report presentation. Click to view a schedule of all A.C.E. Program core topics. Plus, CAs who participate in all 14 core topics receive A.C.E. Program certification.

Rather than being overwhelmed at a weekend seminar, your team can focus on just one fundamental topic each month and identify their action steps for growth. Plus, your CAs will complete an A.C.E. Journal each month so that you can hold them accountable for their commitments.

This effective CA Coaching is just $147 for your entire office per month. Plus, the tuition includes the “Members Only” online Synergy Forum where your CAs can connect with other CAs to find out what other offices are doing to continually grow. Your CAs can access literally thousands of years of CA experience! This mastermind service is included with membership and is extremely valuable. Your CA’s questions will be answered…not only about this month’s topic, but about any issue that your office is currently facing…what is that worth? Join today.

PLUS: the monthly tuition also covers any one-on-one Q&A with Kim and/or Dr. Tom Klapp (in successful practice since 1980) that you need.

Membership in the A.C.E. Program is a no-brainer. Your CAs will become motivated and skilled at increasing the success of your practice. In addition, there are no hidden fees: no administrative fees, no cancellation fees, no duration requirements. You may cancel your A.C.E. membership at any time with just 15 days written notice. You stay and pay only as long as you’re happy with the return on your investment.

Your team will get lots of practical information with tools for easy implementation…you’ll see profitable results. Register now!

By

How Important is the Right CA at Your Front Desk?

Face it. Your front desk CA is truly the gatekeeper of your practice:

  • They keep patients on their recommended care schedule – or not.
  • They collect (pre-)payments for care – or not.
  • They ask for referrals on a daily basis – or not.
  • They educate patients to understand the value of chiropractic care – or not.
  • They promote internal marketing events – or not.
  • They create a “wow” experience for everyone in your practice – or not.
  • They see new patients as an opportunity for miracles rather than simply more work.

All too often, front desk CAs become overwhelmed with an influx of patients. The major detriment of this scenario is that a chaotic environment increases negative stress and repels patients. Conversely, not only do exceptional front desk CAs manage patient flow, they understand how to create an “attract-ive” office–one that actually attracts patients to it. Stellar CAs are organized and prepared…not only for those patients with appointments, but also for the ones you envision coming in.

October’s A.C.E. Program chiro-team course is “Front Desk Keys to Make Your Practice Flourish.” This one-hour presentation is available online in both video and audio format, so your entire team can access it however and whenever it’s convenient for them as often as they need 24/7 NOW until the end of the month.

Your CAs will be motivated to help build your practice when they understand what a huge difference they can make. Since I’ve run Dr. Tom’s chiropractic office since 1995 in Michigan, I really do know what works–and what doesn’t. In this one-hour presentation (all you need is a computer…no travel expenses), your team will learn:

  • How to decode the messages your front desk is sending
  • How to “Be There” physically, mentally and emotionally
  • How to avoid common front desk pitfalls
  • How to ensure congruent front desk messages
  • Organizational systems to improve front desk efficiency and patient flow
  • How to take advantage of front desk opportunities to create referrals, increase retention and eliminate patient balances
  • The 2 critical keys of EVERY positive patient interaction

Thanks to these A.C.E. members for sharing what their practice gained from this topic:

“We boosted collections and implemented the front desk duty checklist.”

“I’ve been working daily on giving great customer service on the phone and in person.”

“We have added new systems to our front desk to help us be better organized. I’m focusing more on the patients.”

“I feel more confident when speaking with patients.”

“It helped me become more organized and effective.”

If you can see that it’s worth way more than an hour investment in time and the tuition of just $147 for your entire team to participate if you register as an A.C.E. member (or $227 for October only), then I urge you to register for this course today at http://kimklapp.wpengine.com/registration. 

This month’s PDF of course materials includes over 30 pages of front desk systems that are downloadable in their original file format for easy implementation. The sooner you register, the longer you will have access to this month’s online course 24/7. Register today to give your CAs the training, tools and systems to increase your practice success!

**SPECIAL OCTOBER BONUS** of Dr. Tom Klapp’s special doctors-only presentation: “Create the Vision & Strategic Plan of Your Ideal Practice.”

If you have any questions regarding enrollment options, click to see your registration options. For any other questions about the A.C.E. Program, please visit: FAQ.

IF YOU’RE NOT HAPPY, I’M NOT HAPPY: If after participating in your first course, you decide that it wasn’t worth the price you paid, you’ll get your entire tuition back. There’s nothing to lose. Just notify Kim in writing within 7 days.

Now is a fabulous time to join! November’s topic is: “Team-Building that Builds Your Practice.” Click to view a schedule of all A.C.E. Program core topics. Plus, CAs who participate in all 14 core topics receive A.C.E. Program certification.

Rather than being overwhelmed at a weekend seminar, your team can focus on just one fundamental topic each month and identify their action steps for growth. Plus, your CAs will complete an A.C.E. Journal each month so that you can hold them accountable for their commitments.

This effective CA Coaching is just $147 for your entire office per month. Plus, the tuition includes the “Members Only” online Synergy Forum where your CAs can connect with other CAs to find out what other offices are doing to continually grow. Your CAs can access literally thousands of years of CA experience! This mastermind service is included with membership and is extremely valuable. Your CA’s questions will be answered…not only about this month’s topic, but about any issue that your office is currently facing…what is that worth? Join today.

PLUS: the monthly tuition also covers any one-on-one Q&A with Kim and/or Dr. Tom Klapp (in successful practice since 1980) that you need.

Membership in the A.C.E. Program is a no-brainer. Your CAs will become motivated and skilled at increasing the success of your practice. In addition, there are no hidden fees: no administrative fees, no cancellation fees, no duration requirements. You may cancel your A.C.E. membership at any time with just 15 days written notice. You stay and pay only as long as you’re happy with the return on your investment.

Your team will get lots of practical information with tools for easy implementation…you’ll see profitable results. Register now!

 

By

Are CAs Your Greatest Asset or Greatest Stressor?

Of course your CAs should be the greatest asset of your practice. They have considerably more interaction opportunities with your patients. It’s critical how they represent you, chiropractic, your vision and mission of your practice.

However, all too often the calls I get from doctors involve complaints about staff. Read though these scenarios to determine if you could benefit from team-building:

1. When you get home from the office, how do you feel about your CAs?
(a) Stressed
(b) Grateful
(c) Great–thanks to a couple martinis

2. Is the attitude of your team…
(a) Attracting more patients to your practice
(b) Repelling patients from your office
(c) No clue—thanks to a couple martinis

3. When you encounter an issue with a CA, you…
(a) Rant and rave at the front desk
(b) Deal with it appropriately based on your written personnel policy
(c) Ignore it, hoping it will resolve itself

4. You determine that you have a CA on your team with an irreparable negative attitude, so you…
(a) Quarantine the CA to the back office, hoping to prevent a “staff infection”
(b) Make room on your team for a new positive CA
(c) Incorporate martinis into your lunch routine

5. Your team meetings…
(a) Are negative venting sessions that everyone hates
(b) Are positive and productive that yield a great return on investment
(c) Are non-existent because they appear to cost too much

6. When you assign a task…
(a) Your CA drops the ball and makes excuses
(b) Your CA completes it before the deadline and reports back to you
(c) No clue, as you have no system for accountability or follow-through

While I know you wouldn’t really turn to martinis (especially at lunch), there are way too many team situations that doctors do not properly confront. Ignoring staff issues allows them to continue, and you find yourself starting a sentence with, “This is the third time my CA (arrived late, ran out of supplies, forgot to…).” It also builds resentment and stress, which have no place in a chiropractic practice.

Why put up with sub-standard staff when the right CAs can actually build your practice? Excellent customer service skills actually attract more patients to your office. We constantly get raves about our caring and friendly team. Imagine the difference that CAs who are focused on continual growth could make in your practice.

September’s A.C.E. Program course is “Team-Building that Builds Your Practice.” This one-hour presentation is available online in both video and audio format, so your team can access it however and whenever it’s convenient for them until the end of the month.

Your CAs will be motivated to help build your practice when they understand what a huge difference they can make. I’ve run Dr. Tom’s successful Michigan practice since 1995, so I really do know what works–and what doesn’t. In this one-hour presentation (all you need is a computer…no travel expenses) I will be teaching:

  • How to run a positive, productive and growth-oriented team meeting
  • Making sure you have the right CAs on your team
  • How to hold your team accountable
  • How to avoid “turf wars”
  • Creating a win-win bonus system that really works
  • Keeping your team on-purpose
  • How to empower your CAs to reach practice goals without stress
  • Incorporating visualization to reach practice goals
  • Empowering your CAs to handle conflict
  • Avoiding mis-communications that create stress
  • Getting rid of office drama

If you can see that it’s worth way more than an hour investment in time and the tuition of just $147 for your entire team to participate for September only (or only $97 if you enroll as an A.C.E. Basic Member), then I urge you to register for this course today at: http://kimklapp.wpengine.com/online-courses/registration/.

This month’s PDF of course materials includes over 25 pages of team systems that are downloadable in their original file format for easy implementation. The sooner you register, the longer you will have access to this month’s online course 24/7. Register today to give your CAs the training, tools and systems to increase your practice success!

Thanks to these ACE members for sharing what their practice gained from this topic:

“We’ve been working as a team better, which is great because we’ve become busy with new patients, exams and office visits. Everything flows well now!”

 “I’ve up-leveled my thinking about the quality of our team members and how positive we need to be.”

“Our team communicates a lot better now so that everyone knows exactly what’s going on. We are all in the process of becoming fully cross-trained so that we can become an efficient team.”

“Upon open communication and weekly meetings with office staff we have been highly successful at reaching our goals in which we desire to achieve.” 

If you have any questions regarding enrollment options, click to see your registration options. For any other questions about the A.C.E. Program, please visit: FAQ.

IF YOU’RE NOT HAPPY, I’M NOT HAPPY: If after participating in your first course, you decide that it wasn’t worth the price you paid, you’ll get your entire tuition back. There’s nothing to lose. Just notify Kim in writing within 7 days.

Now is a fabulous time to join! October’s topic is “The New Patient Experience for Raves & Referrals.” Click to view a schedule of all A.C.E. Program core topics. Plus, CAs who participate in all 14 core topics receive A.C.E. Program certification.

Rather than being overwhelmed at a weekend seminar, your team can focus on just one fundamental topic each month and identify their action steps for growth. Plus, your CAs will complete an A.C.E. Journal each month so that you can hold them accountable for their commitments.

This effective CA Coaching is just $97 for your entire office per month. Plus, the tuition includes the “Members Only” online Synergy Forum where your CAs can connect with other CAs to find out what other offices are doing to continually grow. Your CAs can access literally thousands of years of CA experience! This mastermind service is included with membership and is extremely valuable. Your CA’s questions will be answered…not only about this month’s topic, but about any issue that your office is currently facing…what is that worth? Join today.

PLUS: the monthly tuition also covers any one-on-one Q&A with Kim and/or Dr. Tom Klapp (in successful practice since 1980) that you need.

Membership in the A.C.E. Program is a no-brainer. Your CAs will become motivated and skilled at increasing the success of your practice. In addition, there are no hidden fees: no administrative fees, no cancellation fees, no duration requirements. You may cancel your A.C.E. membership at any time with just 15 days written notice. You stay and pay only as long as you’re happy with the return on your investment.

Your team will get lots of practical information with tools for easy implementation…you’ll see profitable results. Register now!

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