chiropractic assistant training

Empower your front desk CA in all the ways they can drive the growth of your practice from the front desk.

• Your front desk CA keeps patients on their recommended care plan schedule… or not.
• They handle collections the right way… or not.
• They continually ask for referrals… or they don’t.
• They educate patients to understand the true value of what you do… or they don’t.
• They create an uber-positive experience for each and every patient…or they don’t.

With 25 years of continual chiropractic office management experience, Kim Klapp really does know what works AND what doesn’t. In this one-hour course on Front Desk Mastery, your team will learn:

• How to make sure your front desk environment is sending the right messages
• How to harness the power of focus at the front desk
• How to avoid front desk pitfalls that lead to patient balances and will-calls
• The VIP treatment to build relationships
• How to reinforce that chiropractic care is essential
• How to maintain the right state at the front desk: physically, mentally & emotionally
• 5 easy ways to create referrals from the front desk
• Organizational systems to increase practice capacity and patient volume
• Communication strategies to increase collections and patient retention
• and much more!

Join today for $177 per month and get access to important training that will keep your team motivated, invigorated, and focused on improving your practice. Membership includes UNLIMITED SUPPORT with Kim and/or Dr. Tom Klapp so there’s no way for you to fail. The sooner you register, the longer you will have access to this month’s online course 24/7; give your CAs the training, tools and systems to increase your practice success!

Sign up now and get immediate access to this month’s Excellence Coaching course plus the downloadable files to easily and effortlessly equip your CA to build your practice from the front desk!

Thanks to these A.C.E. members for sharing what their practices gained from this topic:

“We boosted collections and implemented the front desk duty checklist.”

“I’ve been working daily on giving great customer service on the phone and in person.”

“We have added new systems to our front desk to help us be better organized. I’m focusing more on the patients.”

“I feel more confident when speaking with patients.”

“It helped me become more organized and effective.”

Thanks to these A.C.E. members for sharing what their practices gained from this topic:

“We have improved our patient system since last month and our referrals have increased!”

“We’re following our checklist daily with more of a smooth traffic flow. I have a clearer vision of what the doctor expects for our practice and out of me to be a great CA.”

“I’m going to be focused to do everything I can to help our business succeed & grow.”

“We learned about training new and existing employees, helping team members communicate, and to always make patients first priority.”

“We’re looking for new ways to accomplish goals, instead of doing things out of habit, also making sure our policies are congruent with our visions for our office.”

My friend and mentor, the late Dr. John Hofmann taught me that when the fish aren’t biting, you mend your nets. Affected by the COVID-19 pandemic, most practices are either hiring CAs, training new CAs, or revamping practice systems.

In this one-hour course, your team will learn:

• How to achieve congruence with the doctor’s practice vision
• How to create simple and effective systems
• How to constructively handle potential stressors
• Keys to patient and staff compliance
• How to build a growth-oriented team
• Patient and team communication systems
• Personnel, patient and office policies
• New CA training systems
• Internal communication systems
• Team accountability systems
• Communication systems with patients
• Office systems for processing patients

Does that seem overwhelming? I promise you that it’s not. By the end of this month, you’ll finally “see” what it takes to have a well-oiled machine for an office. You’ll understand the difference between the mistakes you’ve made (over and over again) and the best practices that drive incredible results.

Thanks to these A.C.E. members for sharing what their practices gained from this topic:

“We have improved our patient system since last month and our referrals have increased!”

“We’re following our checklist daily with more of a smooth traffic flow. I have a clearer vision of what the doctor expects for our practice and out of me to be a great CA.”

“I’m going to be focused to do everything I can to help our business succeed & grow.”

“We learned about training new and existing employees, helping team members communicate, and to always make patients first priority.”

“We’re looking for new ways to accomplish goals, instead of doing things out of habit, also making sure our policies are congruent with our visions for our office.”

This course includes over 90 pages of course handouts and sample forms plus the downloadable files to easily and effortlessly streamline your practice systems, including our:

• 11-week Training Timeline for New CAs
• Personnel Policy
• Computer & Communications Policy
• Office Key Policy
• EHR Security Policy
• Daily, Weekly and Monthly Duty Checklists
• Training Logs
• Inventory Systems
• Office Policies
• Employee Evaluations
• Management Reports
• AND MORE!

If you can see that it’s worth way more than an hour investment in time and the tuition of just $177 for your entire team to participate if you register as a Basic member (or $297 for May OFFICE SYSTEMS only), then register for this course today.

There’s also a special gift this month for all A.C.E. members: your choice of 1 of the following A.C.E. practice solutions as a free gift (valued up to $497):

1. How to Hire, Train & Keep GREAT CAs
2. Lifeline Basic Training for NEW CAs
3. Office Systems Reference Guide

PLUS: You’ll also receive access to Dr. Tom’s webinar on Creating Your Practice Vision & Strategic Plan.

Join today for $177 per month and get access to important training that will keep your team motivated, invigorated, and focused on improving your practice. Membership includes UNLIMITED SUPPORT with Kim and/or Dr. Tom Klapp so there’s no way for you to fail. The sooner you register, the longer you will have access to this month’s online course 24/7; give your CAs the training, tools and systems to increase your practice success!

Sign up now and get immediate access to this month’s Excellence Coaching course:

If you’re like many of the doctors we speak with, you’re burdened with new patient attraction issues. If you check your inbox right now, I’m sure you will find piles and piles of gurus sharing their “hacks” or “simply tricks” that bring “piles of patients”. Go ahead and check… then delete them all. Let’s keep it simple by cutting through the noise and sticking with what really works.

Each time he presents his “Workshop on Wellness” (W.O.W.) in the community, he attracts 10-35 new patients to his chiropractic practice. He presents this powerful information to established patients, their families, friends, co-workers, neighbors, local businesses, volunteer groups, schools, and anyone else who wants to hear the most up-to-date, startling information about sickness and more importantly, wellness.

I attended the Klapps’ W.O.W. presentation at Life Vision. Dr. Tom and Kim give you the opportunity to have a quantum leap in new patients IN THE NOW. I have attended many programs in my 60 years of practice and this is by far the cleanest, clearest and simplest method of just DOING IT!  Do not procrastinate, take advantage of what they have to offer.  Not only will you be happy but you also will start many patients on the road to good health.—Chuck Ribley, DC

Dr. Tom and Kim Klapp will teach your team exactly how to schedule, organize, promote and present a successful Workshop on Wellness (W.O.W.) for the March CA Excellence Coaching Course. This one-hour video presentation is available online, so your entire team can access it however and whenever it’s convenient for them NOW until the end of the month.

You and your team will learn (from people who currently own and run a successful office in Michigan) how you can turn these W.O.W.s into an absolute new-patient generation machine! We average a 90% new patient appointment rate for each workshop!

This W.O.W. uses information about nutrition, nutritional supplementation, exercise, fitness, stress management, etc. to lead the listener directly into your chiropractic practice.

Dr. Tom shares his actual 30-minute presentation (updated for 2020) during this course so you can see for yourself exactly what is taught and how it is presented, but more importantly, why it is so powerful at attracting new patients. You can even download his PowerPoint presentation at no additional charge! Dr. Tom and Kim will show you, through the included materials EXACTLY how to add 10-35 new patients to your practice every time you present this workshop.

Have you tried to do workshops in the past but couldn’t draw a crowd? Don’t worry, we show you how to attract dozens of people to your workshop every time.

Course materials include:

• Dr. Tom’s W.O.W. PowerPoint presentation
• Step-by-step details to organize a Lunch & Learn, Dinner or other W.O.W. forum
• 5 avenues for promoting your W.O.W. to ensure a full room
• All the marketing materials you need for success
• Timeline and checklist to systemize your W.O.W.s
• Plus scripting, templates, handouts and MORE!

Thanks to these A.C.E. members for sharing what their practices gained from this topic:

Our first talk went exceptionally well! Every guest who attended signed up for an appointment within the week! We’ve already scheduled our next dinner!

The doctor and I both benefited from this! You’ve done a great job simplifying the process and helping us to overcome our fear!

A big thank you to Dr. Klapp for his W.O.W. presentation. I definitely learned a lot and do plan on sharing the information that he presented to our own patients and my own friends and family. I really appreciated it; it is a GREAT course. If I were new to chiropractic and heard this seminar I would definitely be making an appointment!

This month’s PDF of course materials is over 80 pages and includes our ENTIRE STEP-BY-STEP SYSTEM. All are downloadable in their original file format for easy implementation.The sooner you register, the longer you will have access to this month’s online course 24/7. Register today to give your CAs the training, tools and systems to increase your practice success!

If you can see that it’s worth way more than an hour investment in time and the tuition of just $177 for your entire team to participate if you register as a Basic member (or $297 for March COMMUNITY WORKSHOPS only), then register for this course today.

PLUS: There’s a special bonus mini-course included! Find out about another amazing new patient acquisition strategy that Dr. Tom has been using successfully for over 3 years.

Join today for $177 per month and get access to important training that will keep your team motivated, invigorated, and focused on improving your practice. Membership includes UNLIMITED SUPPORT with Kim and/or Dr. Tom Klapp so there’s no way for you to fail.

Sign up now and get immediate access to this month’s training:

Is your practice stuck in a rut or worse…on a decline? Have you tried internal marketing events that ended up being a waste of time and money? Have you wondered how other offices coordinate patient appreciation days that generate tons of referrals while yours merely stressed out your team and drained your bank account?

Guess what? You’re not alone. There are critical steps that most practices skip when planning an internal marketing event. I’m sharing those steps and much more on “Increasing Referrals and Retention with Internal Marketing” for the February CA Excellence Coaching Course. Your entire team can access this online video presentation whenever it’s convenient for them as often as they need 24/7 NOW until the end of the month. Your CAs will be motivated to help build your practice when they understand what a huge difference they can make.

Thanks to these A.C.E. members for sharing what their practices gained from this topic:

“This course was the most information I have ever had on internal marketing protocols. Moreover, thank you for starting out with WHY!! This program has been great for the CAs and more importantly for the practice and clients we serve.”–Dr. Grant

“This is probably the best training I’ve ever heard! Carry on warrior!”–Dr. Luke

“Wow! We’ve been able to finally get organized and put our plans into action!”

“All of the office staff absolutely LOVED this course! We are thrilled to boost the number of activities and enthusiasm within the office.”

“Our local fundraiser has attracted over 20 new patients so far.”

Creating excellent internal marketing events starts with excellent planning. Having tools such as a turn-key planning sheet and timeline keep events well-organized, low-stress and cost-effective. Find out how to increase retention, new patients and collections with Kim’s simple internal marketing strategies.

Kim has continuously run Dr. Tom’s successful Michigan practice since 1995, so she really does know what works–and what doesn’t. In this one-hour presentation (all you need is a computer…no travel expenses), your team will discover:

• The marketing aspects of CA responsibilities which are integral to practice success
• The most effective strategies for relationship-building
• The fundamental mindset components to marketing
• 4 critical checks before embarking on an event
• How to develop an internal marketing event calendar rather than slap together a knee-jerk reaction approach to falling practice statistics
• Kim’s 6-step formula to ensure event success

Invest in building a long-term relationship with your patients and they will always consider you their chiropractor–whether they’re actively under care or not. Internal marketing sets you apart, makes your office the place to be and gives your patients something positive to talk about.  If you can see that it’s worth way more than a one-hour investment in time and the tuition of just $147 for your entire team to participate if you register as a Basic member (or $277 for February INTERNAL MARKETING only), then register for this course today.

The sooner you register, the longer you will have access to this month’s online course 24/7. Register today to give your CAs the training, tools and systems to increase your practice success!

This course comes with over 150 pages and includes a detailed event planning worksheet and step-by-step event timeline (Excel format) plus TONS of sample internal marketing event promos! All are downloadable in their original file format for easy implementation.

Join today for $147 per month and get access to important training that will keep your team motivated, invigorated, and focused on improving your practice. Membership includes UNLIMITED SUPPORT with Kim and/or Dr. Tom Klapp so there’s no way for you to fail.

Sign up now and get immediate access to this month’s training: