chiropractic assistants

Does your CA have the right training to handle scheduling excuses at the front desk like:

• “I’ll call you to set up my next appointment…”
• “I’m going on vacation…”
• “I don’t have insurance…”
• “I can’t afford care…”
• “I’ll need to base my care on my insurance coverage…”

What about when a patient calls to cancel an appointment because:

• “I’m sick…”
• “I feel worse since my last adjustment…”
• “I’m too busy…”
• “I don’t have childcare…”
• “I have car trouble…”
• “I’m contagious…”
• “The weather…”
• “I’m not returning for care…”
• “My MD/PT has advised me to quit care…”

How your CA handles these scenarios determines how effective your care can be for your patients.

CAs make a tremendous difference, either positive or negative, on your practice volume, and the resulting collections.

Do your CAs rely on chance-based communication? Do they ask “Did you want to set up your next appointment?” and then give up when the patient simply says “No” or “Not right now”?

Tracking Systems

Think about your appointment tracking systems. Are they antiquated recall logs or do you have an automated system for keeping patients on their recommended schedule? Are your CAs empowered with effective scripts and tools to help those M.I.A. patients return for care?

In this comprehensive online course, your team will discover the most up-to-date strategies on scheduling and patient tracking. Missed appointments waste three valuable resources in your office: time, energy and money.

Your CAs will be motivated to help build your practice when they understand what a huge difference they can make. Kim has continually run a successful Michigan practice since 1995, so she really does know what works–and what doesn’t in TODAY’S practice environment. In this one-hour presentation, your team will discover how what they say, what they don’t say and how they say it makes all the difference with your patients’ adhering to their recommended care schedule. She’ll be teaching your team:

• How to ACTIVELY prevent missed appointments
• How to communicate the importance of appointments to patients
• The best scheduling techniques for YOUR office
• How to handle scheduling obstacles without feeling pushy
• How to avoid unconscious sabotage
• How to decrease no-shows by 66% (this one’s a fan favorite!)
• Effective recall strategies for both new and established patients
• How to ensure that your patients don’t end up M.I.A.

What would your practice be like if your CAs were skilled at keeping patients on their recommended care schedule?

This 1-hour video presentation is available online so your entire team can access it however and whenever it’s convenient for them as often as they need 24/7 NOW until the end of the month. You won’t find a better program to train, inspire and equip your CAs to build your practice…guaranteed.

This month’s course materials is complete with all the tools & scripts you need to easily implement the success strategies in downloadable files, including scripts for overcoming scheduling obstacles. **Includes BONUS Reactivation Call Scripts for inactive clients.**

If you can see that it’s worth way more than an hour investment in time and the tuition of just $177 for your entire team to participate if you register as a Basic member (or $297 for APPOINTMENT SYSTEMS only), then I urge you to register for this course today.

Membership includes UNLIMITED SUPPORT with Kim so there’s no way for you to fail. The sooner you register, the longer you will have access to this month’s online course 24/7; give your CAs the training, tools and systems to increase your practice success!

Sign up now and get immediate access to this month’s course on the key to practice success: APPOINTMENT SYSTEMS!

This month, our focus is on increasing patient payments!

Rather than struggling with money, equip your CAs to easily:

• Boost office collections
• Eradicate patient balances
• Lessen dependence on third-party payers
• Ensure patients adhere to their care plans
• Perform effective financial consultations

“Increasing Patient Payments” is this month’s CA Excellence Coaching topic.

In this one-hour course, your team will discover how what they say, what they don’t say and how they say it makes all the difference with your patients’ willingness to pay for care.

This course covers EVERYTHING your team needs to know to increase patient payments! 

• Increase payments TODAY at the front desk
• Collect pre-payments effortlessly with the right financial consultation
• Prevent collection problems with clear communication
• Break through the six most common collections barriers
• Grasp the three critical components of an effective fee plan
• Handle and overcome objections about finances
• and MUCH MORE!

This 1-hour video presentation is available online so your entire team can access it however and whenever it’s convenient for them as often as they need 24/7 NOW until the end of the month. You won’t find a better program to train, inspire and equip your CAs to build your practice…guaranteed.

This month’s course materials is complete with all the tools & scripts you need to easily implement the success strategies in downloadable files, including care programs and financial consultation scripts.

Ask yourself how much it would be worth to increase patient payments at the front desk, to collect pre-payments with the right financial consultations and to eradicate patient balances? 

If you can see that it’s worth way more than an hour investment in time and the tuition of just $177 for your entire team to participate if you register as a Basic member (or $297 for PATIENT PAYMENT SYSTEMS only), then I urge you to register for this course today.

Thanks to these A.C.E. members for sharing what their practice gained from this topic:

Our patient payments have increased! – Kay

We have collected more money since using the techniques from this topic. – Renee

We have increased our collections with daily payments and more patients on cash plans. I’ve personally gained confidence with collecting. – Heather

We have really cut down on any patient balances. All our CAs are stepping up to collect. – Mary Kay

This course helped me become more confident and get rid of my fear of speaking to patients about their balances.

We are collecting more money, and making sure patient balances are zero, if not a credit. – Melissa & Nikki

Patients are sticking to care programs better now. Patient numbers are growing again. Plus, we’re not having to send out as many statements as before. – Stacy

Membership includes UNLIMITED SUPPORT with Kim so there’s no way for you to fail. The sooner you register, the longer you will have access to this month’s online course 24/7; give your CAs the training, tools and systems to increase your practice success!

Sign up now and get immediate access to this month’s course on the key to practice success: PATIENT PAYMENT SYSTEMS!

This month, our focus is on the Doctor’s Report and Second Visit Systems that hold the key to:

• Increased patient compliance with care recommendations
• Higher patient retention of satisfied clients who get results
• Higher practice collections from patients who keep showing up and referring.

Have you noticed that too many of your new patients quit care when they start to feel better or when their insurance coverage runs out?

Or worse, maybe they don’t show up after their first visit at all! Could your retention, collections and patient compliance use a boost? If so, you don’t want to miss this CA Excellence Coaching course: “Doctor’s Report & Second Visit Systems for Amazing Retention.”

With over 28 years of expertise in running a successful chiropractic practice, Kim Klapp really does know what works AND what doesn’t. She is continually honing and updating practice systems for today’s practice environment. Brain-based chiropractic is the gold standard for patient education; Kim has created the patient communication and practice systems that translate brain-based chiropractic care into higher retention, referrals and collections.

You’ll increase your patient compliance, retention and collections without arm-twisting your new patients. 

If you’ve ever tried to push your new patients into receiving chiropractic care, you know that doesn’t work: they just push back. In this course, you and your team will learn how to lead your patient down a path of truth and logic that will empower them to make the right decision about their health – which is of course chiropractic care!

Includes access to the amazing and effective ROF plus New Patient Education Video! 

Not only will your CAs better understand chiropractic care, they will also learn the 4 key strategies to patient retention and practice success. Find out why:

• Over 99% of our new patients attend our Doctor’s Report
• New patients rave about it (even if they’ve been under chiropractic care elsewhere)
• They commit to chiropractic care beyond pain and symptom relief
• They comply with the doctor’s recommendations
• They understand how we objectively measure their nervous system function

Your CAs make a HUGE difference–especially immediately after the ROF!

These keys virtually eliminate hassles with collections and scheduling. This course will help your team turn the vast majority of your new patients into satisfied clients who stay, pay and refer.

This video presentation is available online so your entire team can access it however and whenever it’s convenient for them as often as they need 24/7 NOW until the end of the month. You won’t find a better program to train, inspire and equip your CAs to build your practice…guaranteed.

Ask yourself how much it would be worth for your new patients to understand the benefits of receiving corrective chiropractic care? What if they understood the consequences of ignoring the doctor’s recommendations or missing appointments? 

If you can see that it’s worth way more than an hour investment in time and the tuition of just $177 for your entire team to participate if you register as a Basic member (or $297 for SECOND VISIT SYSTEMS only), then I urge you to register for this course today.

Thanks to these A.C.E. members for sharing what their practice gained from this topic:

“Implementing these treatment plans and ROFs have upped our average collections!”

“I now realize how important the Doctor’s Report is and how it keeps patients understanding the benefits of chiropractic beyond pain relief.”

“I learned how to better explain to our patients the difference between feeling better and functioning better.” 

Membership includes UNLIMITED SUPPORT with Kim so there’s no way for you to fail. The sooner you register, the longer you will have access to this month’s online course 24/7; give your CAs the training, tools and systems to increase your practice success!

Sign up now and get immediate access to this month’s course on the key to practice success: SECOND VISIT SYSTEMS!

Your team will learn how to put the EXTRA in extraordinary with their mindset, phone skills, communication, systems, and throughout every step of the new patient experience.

This month, our focus is empowering your team to higher levels of excellence with NEW PATIENTS for more raves & REFERRALS!

With over 27 years of expertise in running a successful chiropractic practice, Kim Klapp really does know what works AND what doesn’t. In this one-hour course, she will be sharing the new patient system which is consistently honed and updated for today’s practice environment. She’s created the patient communication and practice systems that translate brain-based chiropractic care into higher retention, referrals and collections.

In this month’s CA Excellence Coaching Course on “The New Patient Experience for Raves & Referrals,” Kim will cover the incredible systems she’s developed to enhance retention and referrals while preventing miscommunications and effectively dealing with the misconceptions that cause new patients to quit care unnecessarily.

This comprehensive video presentation is available online so your entire team can access it however and whenever it’s convenient for them as often as they need 24/7 NOW until the end of the month. You won’t find a better program to train, inspire and equip your CAs to build your practice…guaranteed.

This month’s course materials contains all the tools & scripts you need to easily implement her success strategies in downloadable files.

Register today and get immediate access to CA training that will keep your team motivated, inspired and focused on improving your practice!

If you can see that it’s worth way more than an hour investment in time and the tuition of just $177 for your entire team to participate if you register as a Basic member (or $297 for NEW PATIENT SYSTEM only), then I urge you to register for this course today.

Thanks to these A.C.E. members for sharing what their practice gained from this topic:

We have increased in new patients and most are from referrals! I definitely want to give each and every one of our patients a “wow” experience! – Jennifer

We have reiterated the importance of making sure the patient is the most important thing in the office. We’re going out of our way to WOW them, and they are far more likely to stick to their care plan and to refer new patients to our office. – Dave

After really focusing on new patients and new patient procedures, I feel confident in our new patient WOW experience. Now I look forward to new patients because they are so much fun! – Lindsey

By improving our prospective patient script, we feel more connected to the new patient and they also are more connected to the office. Since we improved it, we have not had any new patients miss their appointment! – Amanda

Membership includes UNLIMITED SUPPORT with Kim so there’s no way for you to fail. The sooner you register, the longer you will have access to this month’s online course 24/7; give your CAs the training, tools and systems to increase your practice success!

Here’s what’s coming up in the next few months:

• January: Doctor’s Report & Second Visit Systems
• February: Patient Payment Systems 
• March: Appointment & Recall Systems

Sign up now and get immediate access to this month’s course on the key to practice success: NEW PATIENT SYSTEM!

This month, our focus is on how to empower your team to reach every practice goal!

So, if you’re:

• Not sure if you have the right people on your team
• Ready to put an end to office snafus
• Feeling like your team is working against you
• Having issues with follow-through or accountability

This course is for you!

Would you agree that there are way too many team situations that doctors do not properly confront?

Ignoring staff issues allows them to continue, and you find yourself starting a sentence with, “This is the third time my CA (arrived late, ran out of supplies, forgot to…).” It also builds resentment and stress, which have no place in a chiropractic practice.

Why put up with substandard staff when the right CAs can actually build your practice? Excellent customer service skills actually attract more patients to your office. We constantly get raves about our caring and friendly team. Imagine the difference that CAs who are focused on continual growth could make in your practice.

With over 27 years of expertise in running a successful chiropractic practice, Kim Klapp really does know what works AND what doesn’t. In this one-hour course on Teambuilding Systems, your team will learn:

• The 3-minute team procedure that yields a 10% growth in practice volume
• How to run a positive, productive and growth-oriented team meeting
• To ensure you have the right CAs on your team
• How to hold your team accountable
• How to avoid “turf wars”
• Creating a win-win bonus system that really works
• How to keep your team on-purpose
• How to empower your CAs to reach practice goals without stress
• Visualization strategies to reach practice goals
• To empower your CAs to handle conflict
• How to avoid miscommunications that create stress
• How to rid your office of drama
• and more!

Register today and get immediate access to CA training that will keep your team motivated, inspired and focused on improving your practice!

If you can see that it’s worth way more than an hour investment in time and the tuition of just $177 for your entire team to participate if you register as a Basic member (or $297 for TEAMBUILDING SYSTEMS only), then I urge you to register for this course today.

This 1-hour video presentation is available online so your entire team can access it however and whenever it’s convenient for them as often as they need 24/7 NOW until the end of the month. You won’t find a better program to train, inspire and equip your CAs to build your practice…guaranteed.

Thanks to these A.C.E. members for sharing what their practice gained from this topic:

“We’ve been working as a team better; we’ve become busy with new patients, exams and office visits. Everything flows well now!”

“I’ve up-leveled my thinking about the quality of our team members and how positive we need to be.”

“Through open communication and weekly meetings, we have been highly successful at reaching our goals!”

Membership includes UNLIMITED SUPPORT with Kim so there’s no way for you to fail. The sooner you register, the longer you will have access to this month’s online course 24/7; give your CAs the training, tools and systems to increase your practice success!

PLUS…A.C.E. members save 50% on our “How to Hire, Train & Keep GREAT CAs” package thru 11/30/22.

Sign up now and get immediate access to this month’s course on the key to practice success: TEAMBUILDING SYSTEMS!