chiropractic assistants

Ever had a miscommunication with a patient? Of course. We all have. Not only can miscommunications be frustrating, energy-sapping and time-consuming…they can also be expensive.

When patients get a mixed message from your office: they don’t come back, they don’t pay their bill, and they certainly don’t refer.

There are so many problems that creep up when CAs are not empowered to properly communicate with patients. One frequent problem is caused by CAs who ask questions in a yes or no format, when clearly the answer “no” would not be an acceptable option. For example, asking patients: “Did you want to set up your next appointment?” or “Do you want to make a payment today?”

Obviously, there are better ways to effectively communicate. Find out how to incorporate amazing communication techniques into every patient encounter–from a prospective patient phone call, to the first visit, at the front desk and beyond.

Kim Klapp is sharing proven “Communication Strategies to Maximize Patient Compliance and Minimize Stress” for this month’s course. She’ll be teaching your team:

• How to ask strategic questions to get more referrals, collections, and patient compliance
• Over a dozen strategies that build stronger connections to patients
• How to avoid mixed messages and miscommunications
• How to answer the question that patients really care about
• How to ensure a successful patient encounter
• A simple strategy to increase appointment compliance by at least 20%
• And so much more!

What would your practice be like if your CAs were skilled at communicating with patients…with your community? What would that do for your practice volume? Your collections? Your referrals?

If you can see that it’s worth way more than an hour investment in time and the tuition of just $177 for your entire team to participate if you register as a Basic member (or $297 for COMMUNICATION STRATEGIES only), then I urge you to register for this course today.

This 1-hour video presentation is available online so your entire team can access it however and whenever it’s convenient for them as often as they need 24/7 NOW until the end of the month. You won’t find a better program to train, inspire and equip your CAs to build your practice…guaranteed.

Thanks to these A.C.E. members for sharing what their practice gained from this topic:

The course materials include all the forms and tools your team needs to improve communication (including a BONUS of 4+ pages of Responses to Commonly Asked Patient Questions). All are downloadable in their original file format for easy implementation. Get immediate access to important training that will keep your team motivated, invigorated, and focused on improving your practice.

Membership includes UNLIMITED SUPPORT with Kim so there’s no way for you to fail. The sooner you register, the longer you will have access to this month’s online course 24/7; give your CAs the training, tools and systems to increase your practice success!

Sign up now and get immediate access to this month’s course on the key to practice success: COMMUNICATION STRATEGIES!

Let’s see…we know CAs have way more interactions with patients than a doctor does. Imagine the effect that a CA who can provide education on how critical chiropractic care would have?

• More new patient referrals
• Higher patient compliance
• Higher patient retention
• Increased collections

Even CAs who understand the importance of chiropractic care may not know how to communicate it. It is critical that chiropractic assistants are able to provide on-going education to your patients. The more that your patients understand, the more they’ll keep their appointments, the more they’ll value the care they receive, the more they’ll pay for care out-of-pocket, and the more they’ll refer.

What’s that worth? Well, If you can see that it’s worth way more than an hour investment in time and the tuition of just $177 for your entire team to participate if you register as a Basic member (or $297 for PATIENT EDUCATION SYSTEMS only), then get started with this course today.

This 1-hour video presentation is available online so your entire team can access it however and whenever it’s convenient for them as often as they need 24/7 NOW until the end of the month. You won’t find a better program to train, inspire and equip your CAs to build your practice…guaranteed.

Thanks to these A.C.E. members for sharing what their practice gained from this topic:

The course materials include all the forms and tools your team needs to teach and reinforce important changes to how your team sees patient education. All the resources in the handouts are downloadable in their original file format for easy implementation. Get immediate access to important training that will keep your team motivated, invigorated, and focused on improving your practice.

Membership includes UNLIMITED SUPPORT with Kim so there’s no way for you to fail. The sooner you register, the longer you will have access to this month’s online course 24/7; give your CAs the training, tools and systems to increase your practice success!

Sign up now and get immediate access to this month’s course on the key to practice success: PATIENT EDUCATION SYSTEMS!

Is your team’s mindset holding you back?

Practice growth comes from the inside out. It doesn’t matter if you have amazing procedures and stellar systems if you don’t have a success mindset.

Does your team understand the role that their attitude plays in patient retention, new patient referrals & collections?

Do they know how to harness the power of focus to meet your practice goals?

Your team’s mindset is absolutely the difference-maker when it comes to what’s happening and what is coming. Having a bunch of new patients on the schedule for a day should be a thrilling opportunity. If your office has a truly successful mindset, the office chatter is filled with excited anticipation…if not, it’s dread and negativity.

The May 2023 CA Excellence Coaching Course is all about how to develop a Successful Mindset individually and collectively.

This isn’t fluff stuff, by the way. We have mountains of evidence that show how practice growth and patient retention are positively impacted when the team adopts a successful mindset. Even in Kim’s own practice, when her CAs focused on referrals, one team member had 14 outside referrals in two weeks! When they focused on appointment systems, their scheduled appointments and patient volume increased by 10% three weeks in a row! When they focused on appreciating their favorite patients, their new patients doubled! Again, that’s without any changes in procedure at all.

Your CAs will grasp that their mindset and attitude are key. Ask yourself how much it would be worth for your team to learn:

• 6 Steps to getting whatever you want (more referrals, higher volume, higher retention, higher collections–you name it!)
• How to raise the vibrational level of your practice to attract more people to it
• How to make things happen instead of making excuses
• The best strategies for overcoming obstacles
• Turning attraction into positive action for your practice
• How visualization makes it easier to reach your practice goals
• The mindset for exceptional service

Thanks to these A.C.E. members for sharing what their practice gained from this topic:

This 1-hour video presentation is available online so your entire team can access it however and whenever it’s convenient for them as often as they need 24/7 NOW until the end of the month. You won’t find a better program to train, inspire and equip your CAs to build your practice…guaranteed.

This month’s PDF of course materials of forms and tools all are downloadable in their original file format for super simple implementation. Get access to important training that will keep your team motivated, invigorated, and focused on improving your practice.

Get access to important training that will keep your team motivated, invigorated, and focused on improving your practice. Membership includes UNLIMITED SUPPORT with Kim so there’s no way for you to fail. The sooner you register, the longer you will have access to this month’s online course 24/7; give your CAs the training, tools and systems to increase your practice success! If you can see that it’s worth way more than an hour investment in time and the tuition of just $177 for your entire team to participate if you register as a Basic member (or $297 for SUCCESS MINDSET only), then get started with this course today.

Insurance companies make their money by keeping yours.

They count on your staff being too busy or too frustrated to deal with insurance collections.

This month Kim Klapp is sharing her systems to simplify and streamline insurance collections to get you paid easier and faster!

So many offices focus on the billing, when what makes for successful collections is really dependent on the follow up. It’s this follow-up which accounts for the productive actions that yield 80% of growth and results.

Kim Klapp is sharing “Stress-Free Systems for Maximizing Insurance Collections” for the April 2023 CA Excellence Coaching Course.

Your CAs will be motivated to help build your practice when they understand what a huge difference they can make. Kim has continually run a successful Michigan practice since 1995, so she really does know what works–and what doesn’t in TODAY’S practice environment. In this one-hour presentation, your team will discover how systemizing your insurance collections is the key. She’ll teach your team how to:

• Masterfully systemize your insurance billing and collections
• Prevent rejections and delays
• Overcome collections obstacles
• Incorporate effective time-management strategies for claims tracking
• Deal with stall tactics
• Successfully make claims tracking calls
• Increase your cash flow
• Create an effective claims tracking system

What would your practice be like if your CAs were adept at insurance collections? You could easily see a 500:1 return on investment for this course!

This 1-hour video presentation is available online so your entire team can access it however and whenever it’s convenient for them as often as they need 24/7 NOW until the end of the month. You won’t find a better program to train, inspire and equip your CAs to build your practice…guaranteed.

This month’s course materials has all the forms and tools you need including Kim’s insurance facts & FAQ for patients, insurance verification, narrative report template, approved amount spreadsheets, plus 28 letter templates to get you paid! All are downloadable in their original file format for super simple implementation.

If you can see that it’s worth way more than an hour investment in time and the tuition of just $177 for your entire team to participate if you register as a Basic member (or $297 for INSURANCE COLLECTIONS only), then I urge you to register for this course today.

Get access to important training that will keep your team motivated, invigorated, and focused on improving your practice. Membership includes UNLIMITED SUPPORT with Kim so there’s no way for you to fail. The sooner you register, the longer you will have access to this month’s online course 24/7; give your CAs the training, tools and systems to increase your practice success!

Sign up now and get immediate access to this month’s course on the key to practice success: INSURANCE COLLECTIONS!

Does your CA have the right training to handle scheduling excuses at the front desk like:

• “I’ll call you to set up my next appointment…”
• “I’m going on vacation…”
• “I don’t have insurance…”
• “I can’t afford care…”
• “I’ll need to base my care on my insurance coverage…”

What about when a patient calls to cancel an appointment because:

• “I’m sick…”
• “I feel worse since my last adjustment…”
• “I’m too busy…”
• “I don’t have childcare…”
• “I have car trouble…”
• “I’m contagious…”
• “The weather…”
• “I’m not returning for care…”
• “My MD/PT has advised me to quit care…”

How your CA handles these scenarios determines how effective your care can be for your patients.

CAs make a tremendous difference, either positive or negative, on your practice volume, and the resulting collections.

Do your CAs rely on chance-based communication? Do they ask “Did you want to set up your next appointment?” and then give up when the patient simply says “No” or “Not right now”?

Tracking Systems

Think about your appointment tracking systems. Are they antiquated recall logs or do you have an automated system for keeping patients on their recommended schedule? Are your CAs empowered with effective scripts and tools to help those M.I.A. patients return for care?

In this comprehensive online course, your team will discover the most up-to-date strategies on scheduling and patient tracking. Missed appointments waste three valuable resources in your office: time, energy and money.

Your CAs will be motivated to help build your practice when they understand what a huge difference they can make. Kim has continually run a successful Michigan practice since 1995, so she really does know what works–and what doesn’t in TODAY’S practice environment. In this one-hour presentation, your team will discover how what they say, what they don’t say and how they say it makes all the difference with your patients’ adhering to their recommended care schedule. She’ll be teaching your team:

• How to ACTIVELY prevent missed appointments
• How to communicate the importance of appointments to patients
• The best scheduling techniques for YOUR office
• How to handle scheduling obstacles without feeling pushy
• How to avoid unconscious sabotage
• How to decrease no-shows by 66% (this one’s a fan favorite!)
• Effective recall strategies for both new and established patients
• How to ensure that your patients don’t end up M.I.A.

What would your practice be like if your CAs were skilled at keeping patients on their recommended care schedule?

This 1-hour video presentation is available online so your entire team can access it however and whenever it’s convenient for them as often as they need 24/7 NOW until the end of the month. You won’t find a better program to train, inspire and equip your CAs to build your practice…guaranteed.

This month’s course materials is complete with all the tools & scripts you need to easily implement the success strategies in downloadable files, including scripts for overcoming scheduling obstacles. **Includes BONUS Reactivation Call Scripts for inactive clients.**

If you can see that it’s worth way more than an hour investment in time and the tuition of just $177 for your entire team to participate if you register as a Basic member (or $297 for APPOINTMENT SYSTEMS only), then I urge you to register for this course today.

Membership includes UNLIMITED SUPPORT with Kim so there’s no way for you to fail. The sooner you register, the longer you will have access to this month’s online course 24/7; give your CAs the training, tools and systems to increase your practice success!

Sign up now and get immediate access to this month’s course on the key to practice success: APPOINTMENT SYSTEMS!